Cooks Professional Electric Raclette Grill | Natural Stone Plate

Once an order has been placed you can’t change your shipping address online.

There is window of around 15 minutes immediately after placing your order when our Customer Care team may be able to help, so call 0330 223 6150 immediately with your order number. Once an order has been processed and sent to our warehouse your shipping address cannot be amended.

Sorry, no – we can’t make any changes to an order once it’s been submitted. You can place another order, which will be delivered separately and may incur a postage charge if under £30

Yes, we can deliver to any business address. Please be aware that not all our shipping services require a signature. You may wish to notify the person that handles courier deliveries at your business that you are expecting a parcel.

No, you can make a purchase online as a guest.

You can update all your personal details quickly and easily by logging into your account on our website and using the menu in the ‘My Account’ section

You can use the tracking link in the email we’ll send you when your order has been despatched. For detailed information about all our postage services see our delivery charges page

Shipping charges vary according to the service you select for your order. For full details go to our Delivery Charges page.

You order number will be included in the confirmation email that you will receive after your order has been despatched.

You can use the tracking link in the email we’ll send you when your order has been despatched. For detailed information about all our postage services see our delivery charges page

Shipping charges vary according to the service you select for your order. For full details go to our Delivery Charges page.

If being delivered via the standard delivery service your order should be with you within 3-5 days, and our warehouse teams and couriers will work hard to get your parcel to you as soon as possible. Alternatively if you paid for Next Day delivery your order will be delivered next working day according to criteria detailed here.

We’ll email you as soon as your order has been despatched to let you know it’s on its way, and you’ll be able to track your order via the tracking link in the email. If you don’t receive your order or email within 3-5 days, please contact us and we’ll find out where it’s got to.

If you purchased your product directly on the Cooks Professional website then an order number is sufficient as proof of purchase. If you purchased your product from another retailer then please keep a copy of your proof of purchase or receipt as without it your guarantee will be invalidated. We accept scans of receipts.

All orders are covered by a 30 day, no-quibble, money back guarantee. We are happy to refund goods provided they are unused, in their original packaging and with a valid proof of purchase. 

To return unwanted items purchased direct from Cooks Professional, the easiest way to do this is via our Returns Portal. Follow the prompts provided on the screen to select your preferred carrier or drop-off location.

Once the parcel is received at our returns warehouse, we will process an exchange or we will issue a refund within 5-7 working days. We do not refund the original postage charge (unless the item arrives damaged/faulty) but if you just want us to exchange the item then you don’t pay any postage for the replacement.

Alternatively, you may opt to return your goods using a different postal or courier service. However, please note that Cooks Professional bears no responsibility for any parcels damaged or lost during transit to our facility. The postage expense for returns are to be covered by the customer.

The returns address is as follows: 

Cooks Professional Returns Centre

35 Buccleuch Street

Kettering

NN16 9EE

If you are returning via a courier outside of our returns portal, please ensure a completed returns form in word or covering letter stating the reason for the return and the action you would like us to take. This must include your full name, address including postcode and your sales order number. Click here to download the returns form.

We love to hear what our customers think, send us an email to care@cooksprofessional.co.uk

If a product has been received that is faulty or damaged, this must be reported with 7 days of receipt. 

Please email order details and a photograph of the damaged item to hello@cooksprofessional.co.uk for a returns number and details on how to return the product. 

We want you to enjoy shopping at Cooks Professional, which is why, in addition to your statutory rights, we offer a minimum 2-year guarantee on every product purchased direct from our website, so you can shop with complete confidence.

If your product becomes faulty due to manufacturing defect, it can be returned for a replacement within the guarantee period. Please ensure you provide proof of purchase, a receipt or order number so that we can validate your guarantee. For further details please refer to our Cooks Professional Guarantee.