Cooks Professional Electric Raclette Grill | Non Stick Aluminium Plate

If you purchased your product directly on the Cooks Professional website then an order number is sufficient as proof of purchase. If you purchased your product from another retailer then please keep a copy of your proof of purchase or receipt as without it your guarantee will be invalidated. We accept scans of receipts.

Items purchased from the Cooks Professional website:

All orders are covered by a 30 day, no-quibble, money back guarantee. We are happy to refund goods provided they are unused, in their original packaging and with a valid proof of purchase. 

To return unwanted items purchased direct from Cooks Professional, the easiest way to do this is via our Returns Portal. Follow the prompts provided on the screen to select your preferred courier collection or drop-off location.

Once the parcel is received at our returns warehouse, we will inspect the goods and process an exchange or we will issue a refund within 5-7 working days. We do not refund the original postage charge (unless the item arrives damaged/faulty) but if you just want us to exchange the item then you don’t pay any postage for the replacement.

Alternatively, you may opt to return your goods using a different postal or courier service. However, please note that Cooks Professional bears no responsibility for any parcels damaged or lost during transit to our facility. The postage expense for returns are to be covered by the customer.

The returns address is as follows: 

Cooks Professional Returns Centre

35 Buccleuch Street

Kettering NN16 9EE

If you are returning via a courier outside of our returns portal, please ensure a completed returns form in word or covering letter stating the reason for the return and the action you would like us to take. This must include your full name, address including postcode and your sales order number. Click here to download the returns form.

Items purchased from Amazon, eBay, Tesco, TikTok, The Range, Wilko, Robert Dyas, Debenhams, Etsy, or B&Q:  

Log onto your account on the retailer or marketplace platform where you placed your order and follow the instructions to process a return.

Note: All goods are inspected by our returns team before refunds and exchanges are processed. At busy times this can take 5-7 days from date the goods are received by our team.

We love to hear what our customers think, send us an email to care@cooksprofessional.co.uk

If a product has been received that is faulty or damaged, this must be reported with 7 days of receipt. 

Please email order details and a photograph of the damaged item to hello@cooksprofessional.co.uk for a returns number and details on how to return the product. 

We want you to enjoy shopping at Cooks Professional, which is why, in addition to your statutory rights, we offer a minimum 2-year guarantee on every product purchased direct from our website, so you can shop with complete confidence.

If your product becomes faulty due to manufacturing defect, it can be returned for a replacement within the guarantee period. Please ensure you provide proof of purchase, a receipt or order number so that we can validate your guarantee. For further details please refer to our Cooks Professional Guarantee.

If you purchased your product directly on the Cooks Professional website then an order number is sufficient as proof of purchase. If you purchased your product from another retailer then please keep a copy of your proof of purchase or receipt as without it your guarantee will be invalidated. We accept scans of receipts.

Items purchased from the Cooks Professional website:

All orders are covered by a 30 day, no-quibble, money back guarantee. We are happy to refund goods provided they are unused, in their original packaging and with a valid proof of purchase. 

To return unwanted items purchased direct from Cooks Professional, the easiest way to do this is via our Returns Portal. Follow the prompts provided on the screen to select your preferred courier collection or drop-off location.

Once the parcel is received at our returns warehouse, we will inspect the goods and process an exchange or we will issue a refund within 5-7 working days. We do not refund the original postage charge (unless the item arrives damaged/faulty) but if you just want us to exchange the item then you don’t pay any postage for the replacement.

Alternatively, you may opt to return your goods using a different postal or courier service. However, please note that Cooks Professional bears no responsibility for any parcels damaged or lost during transit to our facility. The postage expense for returns are to be covered by the customer.

The returns address is as follows: 

Cooks Professional Returns Centre

35 Buccleuch Street

Kettering NN16 9EE

If you are returning via a courier outside of our returns portal, please ensure a completed returns form in word or covering letter stating the reason for the return and the action you would like us to take. This must include your full name, address including postcode and your sales order number. Click here to download the returns form.

Items purchased from Amazon, eBay, Tesco, TikTok, The Range, Wilko, Robert Dyas, Debenhams, Etsy, or B&Q:  

Log onto your account on the retailer or marketplace platform where you placed your order and follow the instructions to process a return.

Note: All goods are inspected by our returns team before refunds and exchanges are processed. At busy times this can take 5-7 days from date the goods are received by our team.

We love to hear what our customers think, send us an email to care@cooksprofessional.co.uk

If a product has been received that is faulty or damaged, this must be reported with 7 days of receipt. 

Please email order details and a photograph of the damaged item to hello@cooksprofessional.co.uk for a returns number and details on how to return the product. 

We want you to enjoy shopping at Cooks Professional, which is why, in addition to your statutory rights, we offer a minimum 2-year guarantee on every product purchased direct from our website, so you can shop with complete confidence.

If your product becomes faulty due to manufacturing defect, it can be returned for a replacement within the guarantee period. Please ensure you provide proof of purchase, a receipt or order number so that we can validate your guarantee. For further details please refer to our Cooks Professional Guarantee.

If you purchased your product directly on the Cooks Professional website then an order number is sufficient as proof of purchase. If you purchased your product from another retailer then please keep a copy of your proof of purchase or receipt as without it your guarantee will be invalidated. We accept scans of receipts.

Items purchased from the Cooks Professional website:

All orders are covered by a 30 day, no-quibble, money back guarantee. We are happy to refund goods provided they are unused, in their original packaging and with a valid proof of purchase. 

To return unwanted items purchased direct from Cooks Professional, the easiest way to do this is via our Returns Portal. Follow the prompts provided on the screen to select your preferred courier collection or drop-off location.

Once the parcel is received at our returns warehouse, we will inspect the goods and process an exchange or we will issue a refund within 5-7 working days. We do not refund the original postage charge (unless the item arrives damaged/faulty) but if you just want us to exchange the item then you don’t pay any postage for the replacement.

Alternatively, you may opt to return your goods using a different postal or courier service. However, please note that Cooks Professional bears no responsibility for any parcels damaged or lost during transit to our facility. The postage expense for returns are to be covered by the customer.

The returns address is as follows: 

Cooks Professional Returns Centre

35 Buccleuch Street

Kettering NN16 9EE

If you are returning via a courier outside of our returns portal, please ensure a completed returns form in word or covering letter stating the reason for the return and the action you would like us to take. This must include your full name, address including postcode and your sales order number. Click here to download the returns form.

Items purchased from Amazon, eBay, Tesco, TikTok, The Range, Wilko, Robert Dyas, Debenhams, Etsy, or B&Q:  

Log onto your account on the retailer or marketplace platform where you placed your order and follow the instructions to process a return.

Note: All goods are inspected by our returns team before refunds and exchanges are processed. At busy times this can take 5-7 days from date the goods are received by our team.

We love to hear what our customers think, send us an email to care@cooksprofessional.co.uk

If a product has been received that is faulty or damaged, this must be reported with 7 days of receipt. 

Please email order details and a photograph of the damaged item to hello@cooksprofessional.co.uk for a returns number and details on how to return the product. 

We want you to enjoy shopping at Cooks Professional, which is why, in addition to your statutory rights, we offer a minimum 2-year guarantee on every product purchased direct from our website, so you can shop with complete confidence.

If your product becomes faulty due to manufacturing defect, it can be returned for a replacement within the guarantee period. Please ensure you provide proof of purchase, a receipt or order number so that we can validate your guarantee. For further details please refer to our Cooks Professional Guarantee.