If you purchased your product directly on the Cooks Professional website then an order number is sufficient as proof of purchase. If you purchased your product from another retailer then please keep a copy of your proof of purchase or receipt as without it your guarantee will be invalidated. We accept scans of receipts.
FAQ Category: Faults & Returns
I have a complaint or compliment
We love to hear what our customers think, send us an email to care@cooksprofessional.co.uk
What do I do if my product is faulty?
We want you to enjoy shopping at Cooks Professional, which is why, in addition to your statutory rights, we offer a minimum 2-year guarantee on every product purchased direct from our website, so you can shop with complete confidence.
If your product becomes faulty due to manufacturing defect, it can be returned for a replacement within the guarantee period. Please ensure you provide proof of purchase, a receipt or order number so that we can validate your guarantee. For further details please refer to our Cooks Professional Guarantee.
How do I return an item?
All orders are covered by a 30 day, no-quibble, money back guarantee. We are happy to refund goods provided they are unused, in their original packaging and with a valid proof of purchase.
Please email hello@cooksprofessional.co.uk for a RMA number and the returns address.
For more details please go to our returns page.
My order arrived damaged – what should I do?
If an order arrives damaged please send an email to care@cooksprofessional.co.uk with your order number and a photo of the damaged item. This must be reported with 7 days of receipt of product.
