Archives: FAQs

Do I need to keep my receipt?

If you purchased your product directly on the Cooks Professional website then an order number is sufficient as proof of purchase. If you purchased your product from another retailer then please keep a copy of your proof of purchase or receipt as without it your guarantee will be invalidated. We accept scans of receipts.

What do I do if my product is faulty?

We want you to enjoy shopping at Cooks Professional, which is why, in addition to your statutory rights, we offer a minimum 2-year guarantee on every product purchased direct from our website, so you can shop with complete confidence.

If your product becomes faulty due to manufacturing defect, it can be returned for a replacement within the guarantee period. Please ensure you provide proof of purchase, a receipt or order number so that we can validate your guarantee. For further details please refer to our Cooks Professional Guarantee.

How do I return an item?

All orders are covered by a 30 day, no-quibble, money back guarantee. We are happy to refund goods provided they are unused, in their original packaging and with a valid proof of purchase. 

Please email hello@cooksprofessional.co.uk for a RMA number and the returns address.

For more details please go to our returns page.

Can you deliver to my work address?

Yes, we can deliver to any business address. Please be aware that not all our shipping services require a signature. You may wish to notify the person that handles courier deliveries at your business that you are expecting a parcel.

Can I change my shipping address?

Once an order has been placed you can’t change your shipping address online.

There is window of around 15 minutes immediately after placing your order when our Customer Care team may be able to help, so call 0330 223 6150 immediately with your order number. Once an order has been processed and sent to our warehouse your shipping address cannot be amended.

When will I get my delivery?

If being delivered via the standard delivery service your order should be with you within 3-5 days, and our warehouse teams and couriers will work hard to get your parcel to you as soon as possible. Alternatively if you paid for Next Day delivery your order will be delivered next working day according to criteria detailed here.

We’ll email you as soon as your order has been despatched to let you know it’s on its way, and you’ll be able to track your order via the tracking link in the email. If you don’t receive your order or email within 3-5 days, please contact us and we’ll find out where it’s got to.