How do I return an item?

Category: Faults & Returns

All orders are covered by a 30 day, no-quibble, money back guarantee. We are happy to refund goods provided they are unused, in their original packaging and with a valid proof of purchase. 

To return unwanted items purchased direct from Cooks Professional, the easiest way to do this is via our Returns Portal. Follow the prompts provided on the screen to select your preferred carrier or drop-off location.

Once the parcel is received at our returns warehouse, we will process an exchange or we will issue a refund within 5-7 working days. We do not refund the original postage charge (unless the item arrives damaged/faulty) but if you just want us to exchange the item then you don’t pay any postage for the replacement.

Alternatively, you may opt to return your goods using a different postal or courier service. However, please note that Cooks Professional bears no responsibility for any parcels damaged or lost during transit to our facility. The postage expense for returns are to be covered by the customer.

The returns address is as follows: 

Cooks Professional Returns Centre

35 Buccleuch Street


NN16 9EE

If you are returning via a courier outside of our returns portal, please ensure a completed returns form in word or covering letter stating the reason for the return and the action you would like us to take. This must include your full name, address including postcode and your sales order number. Click here to download the returns form.