Call us: 0871 911 7029*
To benefit from our extended warranty, you must register your product purchase within 30 days of the date of ordering. To register your product visit https://www.cooksprofessional.co.uk/extended-warranty you will need to enter your name and contact details, along with the product code and name, order number and date of purchase (all of which can be found on your order confirmation.) Please keep a copy of your order confirmation safe for future reference.
After we have verified your warranty as valid, we will then give you the information on how to return your product for inspection and testing. We will cover the initial cost of return postage. You need to contact us for a return's authorisation number, then send the product/s back in the original packaging along with a covering note explaining reasons for returning, the authorisation number and a copy of the original order confirmation. After inspection/testing, should we find that the product is not faulty or defective then you will be responsible for the cost of transporting the product to and from our warehouse, we will not, under any circumstances, be responsible for the cost of transporting the product, should we believe that it is not a valid warranty claim.
Once we have inspected and tested the product, should we believe (in our sole opinion) that the warranty claim is valid, we will then (at our discretion) repair or replace the product or defective part.
The below list details under what circumstances a warranty claim cannot be made: