Cooks Professional Returns Policy
Christmas Returns Policy
For complete peace of mind for all purchases made from 26 November to 31 December 2024 we’ve extended our returns period to 31 January 2025.
Standard Returns Policy
We want you to be 100% happy with your purchase from Cooks Professional, which is why we stand by our 30-day returns guarantee for all products.
In the unlikely event that you are not 100% happy with your purchase, you may return the goods to us in mint, resalable condition, within 30 days of receipt.
Please note: for ‘change of mind’ returns, the customer needs to bear the cost of returning the item.
Our friendly Customer Care Team are here to help should you need assistance.
Returning unwanted items purchased from our website
To return unwanted items purchased direct from Cooks Professional, the easiest way to do this is via our Returns Portal. Follow the prompts provided on the screen to select your preferred carrier or drop-off location.
Please note the maximum parcel dimensions that a Yodel Parcelshop will accept is 60 x 50 x 50cm and 10kg (or which ever is greater). If your returns parcel is greater than this please contact hello@cooksprofessional.co.uk and our customer services department will be happy to assist.
Once the parcel is received at our returns warehouse, we will process an exchange or we will issue a refund within 5-7 working days. We do not refund the original postage charge (unless the item arrives damaged/faulty) but if you just want us to exchange the item then you don’t pay any postage for the replacement.
Alternatively, you may opt to return your goods using a different postal or courier service. However, please note that Cooks Professional bears no responsibility for any parcels damaged or lost during transit to our facility. The postage expense for returns are to be covered by the customer.
The returns address is as follows:
Cooks Professional Returns Centre
35 Buccleuch Street
Kettering
NN16 9EE
If you are returning via a courier outside of our returns portal, please ensure a completed returns form in word or covering letter stating the reason for the return and the action you would like us to take. This must include your full name, address including postcode and your sales order number. Click here to download the returns form.
Returning faulty or damaged items purchased from our website
If a product has been received that is faulty or damaged, this must be reported with 7 days of receipt.
Please email hello@cooksprofessional.co.uk for a returns number and details on how to return the product.